Important notification: service change freeze during festive period

Dear customers,

The festive period is a particularly busy time for Response IT, and we continue to be committed to providing a reliable service for all our customers. In line with our circuit providers who impose a change freeze on all our external networks we will be operating a Change Freeze to ensure continuity and availably of our customers' IT infrastructure. The Change Freeze will be in place between 14th December 2022 and 4th January 2023.

What does this mean to our customers:

  • The service desk will continue to function as normal and will deliver normal services over the Christmas period except for the bank holidays.

  • Any project related services that are ‘in flight’ and have dates scheduled will not be impacted by the change freeze.

  • Any emergency changes required to resolve an outage will not be impacted by the change freeze.

Exclusions:

  • Customer initiated changes to their own infrastructure.

  • Routine handling of incidents and service requests (joiners, leavers, movers, permission changes).

If you are planning any changes to live services during this period or have any questions, please contact the Service Desk via the normal channels. We would like to discuss your requirement as early as possible so that the change and risk can be assessed and planned accordingly.