A well-paid and motivated workforce with strong staff retention and in-depth knowledge of customer systems allows us to deliver excellent service. This translates into long term relationships with our clients.
Our existing client base covers all types of business from 1 to 600 users, ranging from Accountants, Schools, Consultants, Defence Trade organisations and Advanced Manufacturing.
We aim to retain customers for the long term, through fair pricing, flexible support contracts with 30 days cancellation and providing a fast reliable support service.
“Response IT provide a first class service and do not just meet expectations, but continually exceed them. This is immediately from the interaction we’ve had with all their staff over the years and I know before I pick up the phone to a new member of staff that I’m going to receive an excellent service."
“Over the last 4 years, Response IT have consistently provided us with reliable service and advice covering a wide range of topics. Response times are very quick, be it over email, phone or emergency on site visits, keeping downtime to an absolute minimum. No issue is too small for them to help with, as well as being open to walking novices through the complexities of the IT world.
Within our business, Response IT have assisted with server, system and network setup, data storage, recovery, security and telecoms. They have also played a major role in defeating ransomware and transitioning to our new facility.”
“We transferred our IT support to Response IT back in 2010 based on a recommendation, and it was without doubt one of the best decisions ever made for our business. The initial expense to get our system up to date and working efficiently has been worth it ten times over as we very rarely encounter an issue, a far cry from before, when we seemed to be permanently compromised by one glitch or another and spent more time chasing up IT assistance than we did selling chemicals.
Because their proactive approach means they foresee problems before they happen, they are able to keep their ongoing support rate highly competitive. This is great as, although they are all really lovely people, we don’t really want to see them every day! We can also be sure that if our business faces a new challenge, they will take it in their stride offering solutions and alternatives way beyond anything we might ever have thought of. All of this means we can get on with running the business (which we are quite good at) leaving the IT (which we are not quite so good at) to them.”
“Before Simon and his team at Response IT were engaged to look after our IT infrastructure, it is fair to say that our network had been hashed together in someone’s garage with string, gaffer tape and a lot of sticky back plastic! In a very short space of time Response IT had unravelled the chaos and provided us with sound and considered advice. With minimal fuss they then set about bringing stability to our IT systems, strengthened their resilience, and created a platform that was easy to manage going forward. Response IT have continued to support our business in a very positive way for 5 years, updating us with advice on latest technological advances, and protecting us against the unknown - true super-heroes!”
“We have been very impressed by the service provided by Response IT. They always turn up at the time agreed and carry out their work quickly, professionally and unobtrusively minimising delays for us. We would highly recommend them.”
"Response IT took over the role of IT Support and Maintenance for my firm in March 2005, performing the job admirably. This involved the audit, reporting and specification of our software and hardware requirements leading to implementation and review. We have enjoyed a very good working relationship with all the principals at Response IT who have provided a very timely service - very important to our business as we work in a time constrained environment."
"After many years of being let down, over charged and matters being made over complicated by other IT support firms and individuals, it was with huge relief that we came across Response IT. The attitudes of all the staff are nothing other than exemplary. They are helpful, always eager to go one step further and take the time to explain in layman terms what they believe is a solution to the problem at hand. I would also add that their name is very apt, as they arrive on our doorstep very quickly, almost always within the hour. To conclude, I believe the overall service from Response IT to be efficient, speedy, professional, friendly and value for money."
"Response IT installed our server a year ago and took over the support / maintenance of our PC network. The installation was very well planned and went smoothly with no disruptions, making the transition from our old network seamless. The problems we had been experiencing in the past with emails and printers not working consistently has now been eradicated.
The response time to resolve any IT issues is excellent.The Response IT staff are very helpful and are an easy company to do business with. We would not hesitate to recommend them."
“We have been using the services of Response IT for over 8 years and are very pleased with the prompt and efficient way they deal with our system. Every call out has been responded to as fast as possible and we have never been out of action for longer than 24 hours, (even when we required a new server to be installed!). Their professional attitude and friendly staff are a credit to them and we would recommend them to anyone.“
"A very "hands on" company who are quick and efficient at what they do. Being interior designers, some of our staff are not au fait with high tech terms but Response IT have patient staff who are always there to assist and explain things in a way we can all understand."
"Two years ago, we re-evaluated the provision of IT support for our company operations.
At the time, we were operating from an office in London and our main base at Farnborough airport. We were experiencing numerous problems and issues that required a clear strategy and co-ordinated action to resolve.
Response IT provided a clear plan of action at a sensible and affordable price. Once appointed, they resolved our immediate problems quickly and professionally, demonstrating a high level of customer care. Subsequent to this, they have provided ongoing support and service to a consistently high standard. They are always available and resolve any problems efficiently and in a timely manner.
They have, since been appointed, assisted us with two office moves, various upgrades and supported us as the company has grown. They have just been appointed to provide IT services for this years airshow, which is a large undertaking in its own right. A task which I am sure they will be equal to.
In short, they have provided us with first class service and excellent technical back up at fair and realistic prices."
"When we upgraded our network, the hardware supplier quoted what seemed to us to be a disproportionate fee for the installation which still required a large degree of input from us.
Fortunately we were introduced to Response IT.
After an initial informal meeting and review, Response IT took on the upgrade project completely and lifted the issue off our shoulders. They reviewed our needs and recommended appropriate changes to the configuration that saved us money and increased efficiency, then installed the equipment at a significantly lower cost than our supplier had quoted.
Subsequently Response IT have ‘done what it says on the tin’ – responded quickly, efficiently and most importantly given us reassurance and support about our IT.
When we have a computer issue – hardware or software related, we call Response IT. We know we can rely on them for a solution to a problem or guidance to the answer to a question.
As our business grows, we feel confident that our IT will develop appropriately with the support of Response IT.”
"Simon and his team did a fantastic job for us when we needed to rethink our IT arrangements from the ground up. As a small organisation without much in-house expertise, they worked with us to identify a robust and extremely cost-effective solution that suits our needs perfectly. All this for a little over a fifth of the cost of our old systems. We now experience less downtime, far better connectivity on the move and the peace of mind that comes from knowing that expert technical support is available to us, as part of our support package, at short notice. We can wholeheartedly recommend their work."
