Hear what our customers have to say about Response IT…..
"I wanted to take this opportunity to thank you and the rest of the team at Response IT for looking after our computer needs over the past three years. As a small company in the customer services industry our computer skills and knowledge are, as you know by now, very basic and for that reason we looked for a long time to find a company that would be able to assist and work with us. We have definitely found that in Response.
>Just the fact that you explain things to us in a way that we understand - no jargon, no baffling us with science - just good advice, good service and all dare I say at a competitive price.
Once again, many thanks and I look forward to working with you for a long time."
"Response IT have provided our firm with a very high quality of service. The staff are professional, friendly and ‘know their stuff’! Highly recommended."
"We knew that our computer network was not working to its full capacity but were unsure of why and more importantly who to trust to resolve the issues. Sadly it is common place in today's society to experience people who project themselves as professional but in fact are utterly incompetent. Luckily Simon was referred to us by a business associate.
We have been very pleased with his diagnosis, level of knowledge and clarity of communication.
It is very refreshing to meet someone who treats your computer network as their own, and who takes a comparable level of pride in their work as you do.
It has been a breath of fresh air since Simon's visit and money very well spent."
"Response IT have been providing support services to Gladedale Homes for nearly five years. Having gained a great deal of confidence in their services, we chose them to carry out the IT Tasks for our office relocation. The office relocation involved setting up the infrastructure for a network that would be capable of serving in excess of one hundred users.
It also involved connection of four servers, all cabling works and installation of cabling for our telecommunication needs.
The work was carried out competently, professionally, and with minimal disruption to the organisation and entirely to our satisfaction.To this extent, I am pleased to recommend their team and services to any organisation and individual who want assurance of IT services that result in a correct solution."
“We have been very impressed by the service provided by Response IT. They always turn up at the time agreed and carry out their work quickly, professionally and unobtrusively minimising delays for us. We would highly recommend them.”
"Response IT took over the role of IT Support and Maintenance for my firm in March 2005, performing the job admirably. This involved the audit, reporting and specification of our software and hardware requirements leading to implementation and review. We have enjoyed a very good working relationship with all the principals at Response IT who have provided a very timely service - very important to our business as we work in a time constrained environment" .....
"We are now starting our 3rd year of support with Response IT. When we decided to upgrade our server the advice and recomendations provided have proved to be invaluable and have ensured that our IT system still continues to perform faultlessly and as required.
The ongoing support they provide is exceptional keeping the system functional as our business expands.
The attention to detail Repsonse IT have provided has meant that we have never experienced any time critical system failures and our downtime limited to planned routine shutdowns or national powercuts.
Response IT are one Company that can be relied upon to deliver and I would recommend them to anyone looking for an IT support company that cares about their customers."
"We have no hesitation in recommending this company – Response IT offered us the ideal package – supplying, installing and configuring a new server, PCs, laptops and printer as well as offering ongoing onsite and remote support at reasonable costs. It has been great for us to work with such a responsive, flexible and professional company and we have been impressed by the fast, friendly and helpful service."
"After many years of being let down, over charged and matters being made over complicated by other IT support firms and individuals, it was with huge relief that we came across Response IT. The attitudes of all the staff are nothing other than exemplary. They are helpful, always eager to go one step further and take the time to explain in layman terms what they believe is a solution to the problem at hand. I would also add that their name is very apt, as they arrive on our doorstep very quickly, almost always within the hour. To conclude, I believe the overall service from Response IT to be efficient, speedy, professional, friendly and value for money."
"Response IT installed our server a year ago and took over the support / maintenance of our PC network. The installation was very well planned and went smoothly with no disruptions, making the transition from our old network seamless. The problems we had been experiencing in the past with emails and printers not working consistently has now been eradicated.
The response time to resolve any IT issues is excellent.The Response IT staff are very helpful and are an easy company to do business with. We would not hesitate to recommend them."
"At a stage in Wild Grapes' evolution where we needed an affordable, reactive and highly knowledgeable group of IT professionals, Response IT were the perfect solution! Providing us with the kind of contacts, advice and highly efficient support that one would normally only expect from a major national organisation, they also offer the kind of value-for-money flexibility that only a local company is invariably to able to provide. We couldn't recommend Response IT more highly!"
"As a fast growing sales and management consultancy Solution Cell has some different IT challenges. We work principally for multi-national clients who demand information quickly and expect a coherent and consistent service from us. Many of consultants and contractors are site-based or home-based and the importance of shared data and working practices is key to delivering this service to our clients. I have to say that Response IT have been a real breath of fresh air and totally exceeded our expectations. Always helpful, inventive, resourceful and easy to deal with, we have grown to rely on their support, not only for day to day issues but also for help in determining future strategy. It’s fair to say that in just over 18m of working with us they have quickly become a trusted advisor for our business. They are there when we need them, they give a great service and most importantly for us, they talk our language. We would heartily recommend them to anyone who would really rather focus on their own business and leave the IT to the experts."
"A very "hands on" company who are quick and efficient at what they do. Being interior designers, some of our staff are not au fait with high tech terms but Response IT have patient staff who are always there to assist and explain things in a way we can all understand."
"Two years ago, we re-evaluated the provision of IT support for our company operations.
At the time, we were operating from an office in London and our main base at Farnborough airport. We were experiencing numerous problems and issues that required a clear strategy and co-ordinated action to resolve.
Response IT provided a clear plan of action at a sensible and affordable price. One appointed, they resolved our immediate problems quickly and professionally, demonstrating a high level of customer care. Subsequent to this, they have provided ongoing support and service to a consistently high standard. They are always available and resolve any problems efficiently and in a timely manner.
They have, since been appointed, assisted us with two office moves, various upgrades and supported us as the company has grown. They have just been appointed to provide IT services for this years airshow, which is a large undertaking in its own right. A task which I am sure they will be equal to.
In short, they have provided us with first class service and excellent technical back up at fair and realistic prices."
"From the first contact some 5 or 6 years ago we have received excellent service in trouble shooting faults with our software and hardware, developments to the IT system and general support and advice with all related problems. We highly recommend Response IT to any company, large or small, who need the advice of experts in a friendly manner and so fast they are nearly with you before the problem has occurred."
"When we upgraded our network, the hardware supplier quoted what seemed to us to be a disproportionate fee for the installation which still required a large degree of input from us.
Fortunately we were introduced to Response IT.
After an initial informal meeting and review, Response IT took on the upgrade project completely and lifted the issue off our shoulders. They reviewed our needs and recommended appropriate changes to the configuration that saved us money and increased efficiency, then installed the equipment at a significantly lower cost than our supplier had quoted.
Subsequently Response IT have ‘done what it says on the tin’ – responded quickly, efficiently and most importantly given us reassurance and support about our IT.
When we have a computer issue – hardware or software related, we call Response IT. We know we can rely on them for a solution to a problem or guidance to the answer to a question.
As our business grows, we feel confident that our IT will develop appropriately with the support of Response IT.”
