Archive for the ‘News’ Category

IT Support for Estate Agents

Wednesday, June 9th, 2010

Estate Agents and real estaters are heavily reliant on IT Systems and the need to keep an up-to-date database of properties and clients contact details. Tasks such as printing residential contracts and the auditing of signing and archiving until the tenancy or property sale goes through put a quite high demand on IT Support. This also puts heavy strain on printing requirements and we work directly with industrial print companies such as Canon to make sure the company gets the best deal and support contract with their printers. This not only heavily reduces the overall cost per page but allows constant printer support throughout the week.

Estate Agents will usually have multiple offices in different counties and cities. Agents will need to hot desk in between each office as well as be able to upload and download information while on the road. The installation and set-up of a Terminal Server has been the best practice for this, as data can be consolidated into one office and backuped daily. If the user base exceeds 50-100 Users we would recommend you colocate your server to a Data Center on an internet connection of 100mb/s to meet the speed demand. Remote Desktop Connections support full USB mapping so agents can upload pictures direct from a digital camera  to a Content Management System while on the road.

We are always looking for ways to improve the workflow and flexibility of software for estate agents, and after demoing http://www.aspasia.net/ , we are really impressed on how this provides total growth and flexibility as will as a mobile phone application which is perfect for upload pictures on the road as well as adding and editing information

Outlook Office 2010 – MailTips and Features

Tuesday, April 27th, 2010

Office 2010 has just arrived at MSDN so we have all upgraded our betas to full versions! This post was going to start as a post about Office 2010 , but theres too much to add so I will start with the main day to day tool Outlook 2010

Since Netcaptor first introduced it, till Microsoft recognised this easy method of changing windows , Office Tabbed viewing has been the best way to browse around your application. At last we see this brought into it’s full effect in Office. There’s been careful though of all the ribbons and there icons , and I can tell how easy the tranisation will be for users and also show them features in office they never knew existed.

The main file menu brings up useful information like your Email Mailbox storage limits, Out of Office, Account settings and even a Webmail link ! This was a really smart idea, I know it will take strain off of IT Managers when there’s an issue with outlook and a user can just go through webmail without any phonecall needed!

If someone emails a calendar appoitment that conflicts with an existing appoitment, not only will it tell you this , but it automatically brings up the conflicting appoitment in your email view for you to rearrange or cancel.

Outlook 2010 has been built around it’s social connect feature , syncing your contacts with well known social networks. It comes off the shelf supporting LinkedIn , the Business Social network and …… MYSPACE !!!??? I guess this is Microsoft is keen to develop the email and work collaboration for Schools as the average MySpace user is less than 24 .

Really suprised there is no off the shelf facebook intergration, LinkedIn ( all be it business minded ) has been very slow off the start with some of its features such as adding pictures and syncronising contacts with mobile devices …. I’m really suprised about the lack of the worlds most used social networking site Facebook even if it is mainly used out of work, there still is a strong place for it inside the corporate world due to it’s information and users. Even more confused about the missing Windows LIVE  intergration , I can only presume something fancy is going on with Mircosoft Communictor

MailTips – MailTips is a new tool that will:

- Warns you when you are about to send an email to a distribution list , and lists the total number of reciepents

- Warns you when composing a new message, that the user in your organisation is Out of the Office and will show you their “out of office message”

- Warns you if the message you are about to send will be going to a mailbox that is full or even that will push you over your quota limit saving you time and unnecessary emails!

- Warns you when you have been copied in on an email and you choose to reply to all. Replying to all will let all the other recipents you have been copied in on the email in the first place!

- Warns you when you compose a new email and the recipients are a mix of people internally and externally to the company

I would of really liked to see this mail tip : http://sites.google.com/site/markbird/ , Thunderbird has is it now and we’ve all do to the end of an email without attaching!

MailTips do require Exchange 2007 , which you should have by now with this version of Microsoft Office!

Alas , you can’t please everyone, and I do agree with them about being still upset about Microsoft Word being used as the offical email editor in Outlook. Many a time I have had to modify or fix HTML pages created by Word, this needs to be fixed for the benifit of document collaboration and the move over to Office Web Applications

Mcafee update problem – Deletion of svchost.exe No Windows Xp Taskbar

Friday, April 23rd, 2010

Unfortuneatly McAfee Total Protection Antivirus users recently experienced an update forcing them offline. This is a known fault where Mcafee Anti Virus Scanner with update “5958 DAT” classes the standard Windows XP svchost.exe which checks the services part of the registry to construct a list of services that it must load as w32/wecorl.a Virus.

Not having this will seriously affect programs on start-up, force your taskbar at the bottom not to load and remove any network connections

To get you taskbar back up right click the line at the bottom of your screen where it is usually at and then select Toolbars, Quick Launch.

A few of our home users have has this issue with their home machines. Macafee’s solution is to copy a svchost.exe from C:\Windows\System32\DllCache\ however , Mcafee has also deleted svchost from this!

To resolve this issue download a clean working SVCHOST.EXE from here , ( You will need to unzip)

http://rapidshare.com/files/379323325/svchost.zip

Boot the system into safe mode ( Tap F8 when the PC first starts)  , once booted into safemode ( Click Yes on the warning,  Don’t try system restore , no chance without svchost.exe ) Delete the DAT folder located

C:\Program Files\McAfee\VirusScan\

This will paralyse Mcafee , until you can get back on-line

Copy the working svchost.exe to C:\Windows\System32 . Drag and drop copy will not work not work , so you will need to use the command prompt ( Start , Run , CMD ) and the copy command “copy *Replace me with location of file*svchost.exe C:\Windows\System32\svchost.exe

e.g. copy D:\Svchost.exe C:\Windows\System32\svchost.exe

Restart , and your back and working! , Download the new replacement updates!

Executable for updates is here

We recommend and utilise Kapersky Antirus , so if your one of our customers your protected and online!

Fast IT Support!

Sunday, April 11th, 2010

We are pleased to announce a new Response IT record install time of 36 Hours from the initial client meeting to a Small Business 2008 Install with 5 Client Computers. We know the IT issues faced when starting up a new company, we’ve been through the process many times , and have the install method down to the fine art! We can help guide you through the set-up of your Internet Connection, Phone System, Website, Server and any other pre requisites. After sign off , new equipment will be waiting at your door the next day with an engineer eagerly waiting to set it all up for you! With enough to worry about starting up a new company, pass your IT start-up headaches to us , and we’ll do the rest!

300 User Windows 2003 Domain to Windows 2008 Domain Sucessfull Migration

Wednesday, March 17th, 2010

We are pleased the announce to sucessful migration of one small business 2003 domain , and two active directory standard 2003 domains into a 2008 Active Directory Forest. All together there was a total of 300 + Users and Computers to be migrated over the course of a 2 month period. The new 2008 Domain was setup by Response-IT which runs on a fully redundant VMWare ESX platform across 3 sites with three Storage Area Networks and 9 Physical Servers across the sites. Not only did all the User machines migrate  across sucessfully as well as all the user accounts with their Active Directory Permissions and Exchange 2007 Calendar/Mailbox permissions, but we also had sucess in the full migration of all the Group Policy Security settings.

The migration also involved an upgrade From Exchange 2003 to Exchange 2007 , an implementation of a global Distrubuted File System and a VPN Cisco Mesh between all three sites. We also upgraded the sites Blackberry Enterprises Servers from Version 4 to Version 5 without the need for users individual blackberrys to be migrated manually. Due the moving away from Small Business Server’s Remote Webworkplace we setup Windows Server 2008 Web Access which not only allows users to access Outlook over the terminal services Remote App Interface, but they also can login to a terminal Server or their own computer. This was a very easy step to get remote workers migrated as easily as possible either back to their machine @ work or to the new Terminal Server.

End users were migrated painlessly using the Active Directory Migratation wizard which modified the permissions on their local profiles so they could be accessed on the new domains. Each user was migrated in under 10 minutes due to a carefully planned migration checklist as well as lengthy testing to ensure the ends users got back their machines quickly and without major modifications.

Overall the migration was a huge sucess for Response IT and ADS!

Windows Server 2008 R2

Monday, February 22nd, 2010

Wow are we excited about this new server 2008 version! After much testing in house, as soon as Windows 7 was released, we have been giving it the green light and rolling it out to customers sites. So far the feedback is better than expected with customers straight away, wanting to change the whole office into Windows 7! With Windows 2008 Server R2 being based on the same Windows NT 6.1 core, it can only mean one thing!

So what does Windows Server 2008 R2 mean for you as a customer?

Direct Access

We are big believers of Outlook over HTTP! There is nothing easier, when a mobile worker can just connect to an internet connection and open outlook straight off to receive emails securely. For some countries who block VPN due to web censoring , this sometimes is the only way! Direct Access brings this technology to everything else you connect to the server with , mainly file access. This means no more VPN’s , which means direct out the box file access and secure authentication with Windows 7

Terminal Server

Service 2008 R2 handling of remote sessions is getting better than ever. Not only can it stream live Windows Media Player through the connection , you can also record audio off a remote desktop connection! The same technology enables utilisation of the Windows Aero Theme through RDP enabling a seamless RDP Intergration with the users Desktop. It also supports Dual Monitors for the first time with Windows 7 and  RDP 7


Branch Office Cache

If you are like many of our customers , then you might have different branches your workforce work from. The need to collaborate files can always seem slow as they are based out of a main office usually with only a 2mb leased line. Thanks to Branch Office Cache, files that are accessed once from a branch office , will be cached on the server, so the next time the file needs to be accessed again , it will be instant. This caching can cache HTTP (e.g. Sharepoint) or SMB ( Normal File Access )

Response IT At Bahrain Air show

Friday, January 8th, 2010

Response IT was selected as the IT supplier to the Bahrain Air show following their work as IT supplier to the show’s organiser Farnborough International Ltd (FIL) over the past four years.

Bahrain International Airshow (BIAS) to be held from January 21 to 23, which will begin under the patronage of His Majesty King Hamad, is being organised by Bahrain Civil Aviation Affairs and Farnborough International.

Andy Coulson, Head of Operations for Farnborough International said: “It’s vital given the size and reputation of the Bahrain Air show that exhibitors and the organising team have access to first-class IT services with excellent technical back-up that they can rely on. Response IT understood perfectly the needs of the show and provided a solution to meet them.
Around 40,000 visitors from all over the world are also expected to visit the show. The 160 sq m air-conditioned chalets will house the participating companies and be fully-fitted to host 40 executive clients per day.

During the seven day event Response-IT will support Farnborough International staff and their exhibitors from 35 countries

Simon Rafferty, Managing Director of Response IT commented: “Following our continued work with Farnborough International Ltd, we are delighted to have been appointed as the official IT supplier to the Bahrain International Airshow.”

ENDS

Notes to Editors:

* Response IT was formed in 1999 by Simon Rafferty, a former Avionics and Radar Technician in the Royal Navy. Simon has worked in the City as a network engineer for Barclays Capital, Credit Suisse First Boston and Morgan Stanley.

* Response IT is a Microsoft Certified Partner and Microsoft Small Business Specialist.

Christmas and New Year Opening Times

Tuesday, December 29th, 2009

Below please find the timetable of our scheduled opening times for Christmas and New Year

We would also like to take this time to wish you all a Merry Christmas and a Happy New Year  and look forward to your future business in the new year!

New Response IT Shirts

Tuesday, December 29th, 2009

Response-IT ShirtWe are pleased to annouce a whole new line of Response IT Company Clothing to go with our new Re branding. Theres more action planned so keep your eyes peeled on our website in the new year or subscribe to our email notifications on the left hand side here ->

We would like to thank our designers Big Pond Design who continue to do an outstanding job for us and our clients , in meeting their design needs!

Welcome to the 21st Century Network!

Friday, November 20th, 2009
ADSL2 guidlines

ADSL2 guidelines

At Response-IT we are proud to be announcing the automatic migration of all our it support customers to BT’s 21st Century Network ( 21CN ) for Free!

How Will I Benefit from 21CN?

At the moment most business lines utilise ADSL1 Technology which has a maximum throughput of 8mb Down and around 0.5mb Up. The 21CN roll-out utilises ADSL2+ technology increasing your maximum speed to 24mb Down and up to 1.3mb up.

How fast will these new services be?

The new services will provide download speeds of “up to 20Mbps” and upload speeds of “up to 1Mbps”. The speed you can expect to receive will depend on the following factors:

1. The distance you are from the local BT exchange
2. The quality of wiring from the BT exchange to your premises
3. The internal wiring within your premises and interference with any other electrical equipment within your premises

Customers less than 3km from the local BT exchange will see the biggest improvement in speeds.  (It is estimated that the average download speed will increase by 35%.)

You Can Find out how far you are from your telephone exchange here : http://www.samknows.com/broadband/search.php

What will change to my Service?

Nothing , you are still with our normal SLA’s

* 1 working hour fault response time
* 20 working hour fault resolution time
* 1 month minimum contract
* Fast Provisioning

Let Us Know If We can Help you join this network!